After listening to FPAs needs we proceeded to build a custom relational database with a Laravel based web interface so that data could be safely entered and centrally stored by multiple staff members.
The build allowed for quick, error free data entry through a highly defined set of choices and were visible to sales, management and accounts teams alike. This meant that the FPA could manage their projects and finances more easily.
This resulted in a tangible return on investment due to reduced administration costs, and it meant that it was easier to demonstrate performance against billing and save large amounts of time. This in turn helped to build better relationships and better administration of consultations.